Manitowoc expands U.S. aftermarket support with enhanced Rapid Response Shop
- The expansion of the Rapid Response Shop strengthens Manitowoc’s focus on customer support, providing a wide range of structural crane repairs.
- The expanded facility gives customers a place to send cranes or components for structural work that exceeds what can be handled in the field.
Manitowoc has bolstered its customer support operations by expanding its Rapid Response Shop in North America. The enlarged facility draws on the broader resources of the Company’s largest manufacturing facility in Shady Grove, Pennsylvania. It supports all of the Company’s brands — Manitowoc, Grove, Potain, and National Crane — offering fast structural and component repair services for equipment that is too large or complex to handle in the field.
Offerings from the Rapid Response Shop include fabricated components; lacings for crawler cranes, tower cranes, and mobile crane jibs; and structural component repair and refurbishment. Same-day emergency lacing orders are available, while standard delivery times are 24 hours for unpainted lacings and 48 hours for painted lacings. Producing fabricated components via the Rapid Response Shop also means faster turnaround for customers.
Equipment at the facility includes expanded cutting capabilities, as well as machining, bending, prep, and paint capabilities. That means faster customer response for out-of-commission cranes and a clear option when weighing repair versus replacement.
“The expansion of the Rapid Response Shop gives customers direct access to Manitowoc’s factory expertise — the welders, technicians, engineers and support teams who understand these machines from the inside out. It reflects a broader commitment to supporting customers throughout the full lifecycle of their cranes, with factory-backed resources that keep their equipment working and productive long after it leaves the production line,” said Josh Garrington, director of product support for parts and EnCORE™.
The shop now has expanded lacing-cutting capability, with two machines staffed across two shifts, as well as large plasma, laser, and oxy-fuel cutting tables. Additional capabilities include CNC equipment, milling, lathe, and boring mill resources, press brake capability up to 900 USt, and multiple blast, wash, prep, and paint areas. The team at the facility combine decades of experience; the average tenure of Manitowoc employees in the Rapid Response Shop is over 20 years.
The expansion has also helped Manitowoc make the repair process more efficient for customers. The Rapid Response Shop has more clearly defined workflows, while its location inside the Shady Grove facility gives the team direct access to the broader factory when additional resources are needed. This means the shop can operate as a dedicated repair hub, while still drawing on the people, tooling, fixtures, and manufacturing expertise of Manitowoc’s largest facility.
“We looked at what customers need when a crane or component requires more than a field repair, and the answer was to put more of Manitowoc’s resources directly behind that work. We are giving our customers a direct path back to Manitowoc and the support only an OEM can provide,” said Josh Garrington.
To learn more about the expanded Rapid Response Shop, contact your local Manitowoc Parts & Service team, or email Josh.Garrington@manitowoc.com.
CONTACT
Ashley Soverns
Sr. Manager, Marketing
Manitowoc
T +1 717 593 5167
ashley.soverns@manitowoc.com
NATIONAL CRANE
National Crane boom trucks set the global standard for truck-mounted hydraulic cranes. With crane models that offer exceptional reach, many feature the longest boom and strongest load chart in their capacity class. Set up on the job site is flexible and efficient with National Crane’s innovative outrigger systems and compact, fully roadable chassis. Unique technologies that aid in both operation and comfort make National Crane the favorite boom truck brand of operators around the world.
GROVE
Grove is the world leader in mobile cranes. For nearly a century, Grove has delivered best-in-class performance and groundbreaking technology through its range of rough-terrain, all-terrain, truck-mounted, military, industrial and telescoping crawler cranes.
MANITOWOC
Manitowoc is the world’s most celebrated maker of crawler cranes. Its cranes have remained at the top of the lifting world for a century, and Manitowoc continues to deliver technological breakthroughs that enhance load charts, increase efficiency, improve transport, simplify erections and earn owners exceptional return on their investments. With so much innovation at its core, it’s no wonder the very name “Manitowoc” is synonymous with crawler cranes.
